AI Customer Engagement

WhatsApp, virtual assistants and a live agent portal.

An AI-powered customer service platform: a virtual assistant that answers on WhatsApp and the web from your own knowledge base, with smooth hand-over to human agents in a real-time portal.

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Capabilities

What AI Customer Engagement does for you.

WhatsApp and web

Serve customers on the channels they already use.

Grounded answers

The assistant answers from your approved policies and products only.

Agent hand-over

Conversations pass to a human with full context when needed.

Insights

See what customers ask about and where they get stuck.

Modules

Everything in one system.

Start with the modules you need and switch on more as you grow — all sharing the same data, users and audit trail.

Virtual assistantKnowledge baseAgent portalAnalytics

Works with

WhatsApp Business
HobSphere SMS
Core systems

Security built in

Encrypted connections
Role-based access and approvals
Complete audit trail
Regular backups

Security & trust

AI inside

Intelligence built into AI Customer Engagement.

AI assistants & agents

Retrieval-augmented assistants that answer customers and staff from your own policies and products — on WhatsApp, the web and inside back-office systems.

Used in

Part of these solutions.

Banks & Lenders

Digital lending and integration for ambitious banks.

See AI Customer Engagement in action.

Book a 30-minute demo with our team. We’ll show you the product, ask about your operations and tell you honestly whether we are the right fit.

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